Manage or cancel your subscription
Family Pass is an auto-renewing annual subscription. A 3-day free trial is available only for eligible users where offered. The app shows the local annual price and any applicable offer before you confirm. After a trial, annual billing starts at the displayed price unless cancelled.
- Open Settings on your iPhone or iPad.
- Tap your name, then Subscriptions.
- Select Say It Steady and choose the available cancellation option.
Cancel at least 24 hours before the trial or current period ends to avoid renewal. Removing the app, resetting local data, or requesting account deletion does not automatically cancel an Apple subscription.
For a refund request, use Apple’s Report a Problem. We cannot issue or reverse App Store charges.
Restore purchases
- Check that you are signed in to the Apple account used for the original purchase.
- Open Me, then the Family Pass purchase screen in Say It Steady.
- Select Restore Purchases with an internet connection.
RevenueCat checks purchase and entitlement records. Restoring purchases does not restore deleted or hidden app content, grant a new trial, or reactivate an account blocked after a deletion request. If access is still missing, contact support with your app version and the error message.
Request account and data deletion
- Open Me and the privacy/account controls in the app.
- Select the account and data deletion option and review the confirmation, including if you use a guest identity without an email account.
- Confirm with an internet connection and wait for the server to accept the request.
After acceptance, deletion is completed within 7 days. Acceptance stops account or guest access and sync immediately. The app clears local data only after server acceptance. A failed or offline request is not a successful submission.
Completion commitment: we delete the account or guest identity, its cloud content, and its server-side generation records within 7 days of acceptance, and we send a confirmation email once deletion is complete where an email account is on file.
Provider-held records are governed by their own terms; only records required by law, such as billing records, are retained beyond deletion. See the Privacy Policy for details.
You do not need to cancel your subscription before submitting a request. Cancel separately in Apple subscription settings to stop future renewal. If you cannot access the in-app request, use the account deletion page to submit the same request without reinstalling the app.
Local reset and cross-device removal
Resetting local data is not deletion of cloud or server records and does not submit an account deletion request. Content may return on a later restore if the account is still accessible.
Explicit removal of a child profile, plan, or journal moment records a removal marker (tombstone). Supported content is hidden across devices on each device’s next successful sync, not immediately while offline. Removing individual content hides it; to remove related server-side history, use the account and data deletion request above.
AI requests and consent
AI features need an internet connection and permission to send the required content through an AI API relay service to AI model providers. Response times vary and are not guaranteed. If a request fails, check your connection and the error shown in the app before retrying.
You can withdraw AI consent in the app’s privacy settings. New AI processing requires permission again; withdrawal does not erase earlier requests or results. Saved content and non-AI calming features remain available while your account remains accessible.
AI guidance can be wrong and is not medical, mental-health, legal, or emergency advice. If anyone is in immediate danger, contact local emergency services.
Contact support
Email [email protected] for app or subscription help, or [email protected] for privacy questions and request difficulties.
Include your app version, iOS version, what you tried, and the error message. Do not send passwords, recovery codes, full payment details, or unnecessary identifying information about your family.
Operator information: Say It Steady is operated by LIN SHUO, based in China. Operator details will also appear on the App Store listing when available.