Delete your Say It Steady account and data

Delete in the app (fastest)

1. Open Say It Steady and go to the Me tab.
2. Scroll to Delete account and data and open it.
3. Review the confirmation, then tap Submit deletion request.
4. Stay online until the app confirms that the server accepted the request.

An accepted request immediately stops account access and sync. The app clears local data only after the server accepts the request; a failed or offline attempt is not a submission. Once accepted, the request cannot be reversed in the app.

If you use a guest identity without an email account, use this in-app option or remove the app’s local data from your device settings.

Request deletion from this page

If you cannot open the app, you can submit the same request by email without reinstalling it:

1. Email [email protected] with the subject Account deletion request.
2. Send it from the email address used for your Say It Steady account, so we can match the request to that account.
3. If you cannot access that mailbox, say so in the message and include the account email and any details that help us verify ownership. Do not send your password, recovery codes, or payment details.

We reply to confirm receipt, verify ownership where needed, and then process the request through the same deletion path as the in-app option. Deletion is completed within 7 days of acceptance. Email requests that cannot be verified are not processed; we will explain what is missing.

What is deleted

When a deletion request is accepted, we delete the account or guest identity and its associated data from active systems, including:

• Your sign-in record, account identifier, and parent profile or display name.
• Child profiles you added, including names, ages, and temperament notes.
• Saved plans, plan revisions, practice plans, and practice attempts.
• Journal moments, badges, and feedback you submitted.
• Photos you attached to moments, and their stored files.
• AI generation requests and results, and related usage records.
• Notifications, sync records, and device-link records tied to the account.

Content you removed earlier is already hidden across devices through removal markers; account deletion removes the related server-side records as well.

What may be kept

• Records required by law. Billing, tax, and accounting records may be retained for the period the law requires. They are restricted to that purpose.
• Limited security records. Where needed to prevent abuse or fraud, or to comply with a legal obligation, a minimal record may be retained and then deleted.
• Store purchase records. Google Play and Apple hold their own purchase and payment records under their policies; we do not control those records.

Deleting your account does not cancel a subscription. Cancel it separately in Google Play subscriptions (Android) or your Apple subscription settings (iOS) to stop future renewal.

Timeline and confirmation

1. Acceptance: account or guest access and sync stop immediately.
2. Within 7 days: deletion of the account, its cloud content, and server-side generation records is completed.
3. Confirmation: we send a completion email where an email account is on file.

A request-submitted message is not a completion notice. If you do not receive a completion email within 7 days of acceptance, contact [email protected] so we can check the request.

See the Privacy Policy for the full description of deletion, retention, and provider handling.

Contact

For deletion help, email [email protected]. For general app help, email [email protected].

Say It Steady is a parenting communication coach. Deleting your account removes your saved family content; it does not affect any subscription you manage through a store.